Subscription Management

This guide covers everything you need to know about managing your MEMO subscription: how to cancel, how to restore purchases, and what to expect after your trial.

Your Trial

When you first download MEMO, you get a free trial to explore all features. During this time, you can:

Add unlimited contacts
Use all features (The Stack, The Sphere, Memos, Your Pulse)
Sync across devices
Cancel anytime with no charge

At the end of your trial, you'll be prompted to subscribe to continue using MEMO.

How to Cancel Your Subscription

MEMO subscriptions are managed through the App Store (iOS) or Google Play Store (Android). Here's how to cancel:

On iPhone/iPad

Open the Settings app on your device
Tap your Apple ID at the top
Tap Subscriptions
Find MEMO in your list of subscriptions
Tap Cancel Subscription

Your access continues until the end of your current billing period.

On Android

Open the Google Play Store app
Tap your profile icon in the top right
Tap Payments & subscriptions → Subscriptions
Find MEMO in your list
Tap Cancel subscription

How to Restore Purchases

If you've previously subscribed and need to restore your access (for example, on a new device), here's how:

On iPhone/iPad

Open MEMO
Go to Settings → Subscription
Tap Restore Purchases
Sign in with the same Apple ID you used to subscribe

On Android

Open MEMO
Go to Settings → Subscription
Tap Restore Purchases
Make sure you're signed in with the same Google account

If restoration doesn't work, make sure you're using the same account that originally purchased the subscription.

What Happens After Your Trial Ends

If you don't subscribe after your trial:

Your data is safe — All your contacts, memos, and history remain stored
Limited access — You'll have read-only access to your data
No new entries — You won't be able to add new contacts or log interactions
Reactivate anytime — Subscribe to regain full access instantly

We never delete your data. If you come back months later and subscribe, everything will be exactly as you left it.

Subscription Plans

MEMO offers simple, straightforward pricing:

Monthly — Billed every month, cancel anytime
Annual — Billed once per year, best value

Both plans include full access to all features. There's no "pro" tier with hidden features — you get everything.

Refund Policy

Refund policies are handled by Apple (iOS) or Google (Android), not directly by MEMO.

To request a refund on iOS:

Visit reportaproblem.apple.com and follow the instructions.

To request a refund on Android:

Visit Google Play Help for refund instructions.

We're here to help if you have questions about your subscription — just email us at support@memoforagents.com.

Frequently Asked Questions

Q: Will I lose my data if I cancel? No. Your contacts, memos, and history are preserved. You'll have read-only access until you resubscribe.

Q: Can I switch from monthly to annual? Yes. Go to your device's subscription settings (App Store or Google Play), find MEMO, and choose a different plan. The change takes effect at your next billing date.

Q: I subscribed but still see the paywall. What do I do? Try tapping "Restore Purchases" in Settings. If that doesn't work, make sure you're signed in with the same Apple ID or Google account you used to subscribe.

Q: Can I share my subscription with family? iOS Family Sharing and Google Play Family Library may allow sharing depending on your settings. Check your device's family sharing options.

Q: How do I contact support about billing issues? Email us at support@memoforagents.com. We'll help you sort it out.

Summary

Action	Where to Go
Cancel subscription	Device Settings → Subscriptions → MEMO
Restore purchases	MEMO app → Settings → Restore Purchases
Request refund	Apple or Google (see links above)
Billing questions	support@memoforagents.com

We want you to stay because MEMO helps you build real relationships — not because canceling is confusing. If you ever need help, we're one email away.